Information Technology Service Management
ITSM Tool helps manage Incidents, Requests, Change Management, RCA, Tasks on the same platform.
IT Industry – Challenges Faced
HIGH TURNAROUND TIME
Managing ITSM at a large scale costs huge as time is not managed effectively
COLLABORATION WITHIN OR OUTSIDE
Communicating with internal teams, taking approvals over mails and all takes huge time
TRACKING CHANGE MANAGEMENT
Tracking the Changes are a huge problems when multiple things are moving around
CREATION OF QUICK TICKETS
It takes complex processes to get service requests resolved due to lack of solution
Our ITSM Functions
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To create incidents, service requests for any particular issue in an organization and track and process the resolution of it
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Manage Changes, RCA on any incidents or on its own and track its implementation and approval process
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To facilitate traceability of the changes done by various users for all the processes and create custom dashboards and reports for management
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To collaborate with internal and external stakeholders seamlessly by sharing information in multiple formats on one platform
How can we help your Business
Decrease Turnaround Time
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With our ITSM Application, Documentation times can be saved by 50% at each station
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Information exchange is done on single platform to avoid time spent to search for information on multiple platforms
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Physical documentation is eliminated
Manage Incidents and Service Requests Seamlessly
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Single platform for managing Incidents, Requests, Change management, RCA, Tasks
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Full visibility for top management about status and processes and tracking the implementation
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Dashboard and analytics feature for top level management for decision making
Collaborate with internal and external Stakeholders
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Manage one to one and team communication on the same platform
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Discuss issues and resolve them seamlessly by accessing relevant documents and process flow on the same page
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Tag and review items, files, people, etc. elements and make collaboration to the point and effective
ASAPPPTM ITSM
Incident / Request Management
User can create Incidents, Requests using prefilled templates which are customizable
Service Desk / Manager can assign the tickets to resolution teams who will work on the same
User can escalate / feature to auto escalate on a time basis
Tracking of the resolution can be done at all levels
Change Management
Create a Change Management request for any Incident / Request / RCA / Standalone
The CM form is customizable
Sub-Tasks can be created and monitored through it
Customized Approval Workflow for CM request approval
Complete calendar view for upcoming scheduled changes
Root Cause Analysis
For any Incident / Change / Request / Standalone, RCA can be raised by a user
The input parameters can be easily customized
Feature to create and assign tasks to concerned teams based on RCA
MIS, Reporting & Knowledge Management
Create a Knowledge database, edit and view items along with attachments
Customized inbuilt dashboards with simple graphical representation
Feature to build custom reports using simple menus